All our tours operate light RAIN OR SHINE. We do not refund for inclement weather, unless the weather makes for an unsafe environment. We do not expect our customers to paddle in pouring rain, or weather which will make for an unenjoyable experience.
In high winds or other adverse conditions, we reserve the right to cancel or reschedule tours, based on management’s assessment of conditions. We will reschedule your tour or refund 100% of the rental or tour price if this occurs.
Rentals
- Cancellations made 24 hours or more in advance of a booking, will receive a 100% refund
- Cancellations made 12 – 24 hours in advance of a booking, will receive a 50% refund
- Cancellations made less than 12 hours in advance of a booking, will be charged the full amount of the rental
- No-shows will be charged 100% of the rental
Guided Tours
- Cancellations made 72 hours or more in advance of a booking, will receive a 100% refund
- Cancellations made 48 – 72 hours in advance of a booking, will receive a 50% refund
- Cancellations made less than 48 hours in advance of a booking, will be charged the full amount of the rental
- No-shows will be charged 100% of the tour
Lessons
- Cancellations made 72 hours or more in advance of a booking, will receive a 100% refund
- Cancellations made 48 – 72 hours in advance of a booking, will receive a 50% refund
- Cancellations made less than 48 hours in advance of a booking, will be charged the full amount of the rental
- No-shows will be charged 100% of the rental
Group Bookings
- Group bookings of 10 or more are subject to a 7 day cancellation policy
- Cancellations made 7 days or more in advance of a booking, will receive a 100% refund
- Cancellations made 3 – 7 days in advance of a booking, will receive a 50% refund
- Cancellations made less than 72 hours (3 days) in advance of a booking, will be charged the full amount of the booking
- No-shows will be charged 100% of the booking
Overnight Trip And Tour Bookings
- Overnight trip and tour bookings are subject to a 7 day cancellation policy
- Cancellations made 7 days or more in advance of a booking, will receive a 100% refund
- Cancellations made less than 7 days in advance of a trip or tour, will be charged the full amount of the booking
- No-shows will be charged 100% of the trip/tour
Certification Courses
- Certification courses are subject to a 7 day cancellation policy
- Cancellations made 7 days or more in advance of a booking, will receive a 100% refund
- Cancellations made less than 7 days in advance of a course, will be charged the full amount of the booking
- No-shows will be charged 100% of the course fee
PLEASE BE AWARE, WE RESERVE THE RIGHT TO REFUSE SERVICE IN THE FOLLOWING CIRCUMSTANCES:
- Participants are found to be under the influence of drugs or alcohol
- Inappropriate behavior/language to staff or other guests
- In any of the above circumstances, a refund will not be issued
- All our tours operate light RAIN OR SHINE. We do not refund for inclement weather, unless the weather makes for an unsafe environment. We do not expect our customers to paddle in pouring rain, or weather which will make for an unenjoyable experience.
- In high winds or other adverse conditions, we reserve the right to cancel or reschedule tours, based on management’s assessment of conditions. We will reschedule your tour or refund 100% of the rental or tour price if this occurs.