All Guests participating in a Zipline Tour must:

• Sign a Release of Liability Waiver
• Receive the Mandatory Safety Orientation. This orientation includes a verbal description of the activities and a physical practice on the Training Course.
• Wear closed toes shoes and appropriate clothing.
• Carry emergency medication with them when (e.g. asthma inhalers, epi-pens, etc.)
• Wear the life safety equipment provided by Valley Zipline Adventures.
• Remove any objects from their bodies that may get caught or tangled in the activities.
• Tie back long hair.
• Meet the required height and weight restrictions (see below).
• Pregnant women are not allowed to participate in the Zip Line Tour.
• Children 10 years of age and younger must be accompanied by a parent, guardian, or chaperon on tour.

Restrictions

Weight and Height

• Weight restrictions are between 65 lbs and 250 lbs for Zip Tours. Weight limits are strictly enforced, and each guest will be weighed at check-in.
• Guests must be a minimum of 4 feet tall (48 inches).

Age Restrictions (If under 19 years)

• Guests 10 years of age and younger must be accompanied by a parent, guardian, or chaperon on tour.
• Guests under the age of 19 must have their waivers signed by a parent or legal guardian (Permanent / Temporary).
• A link to sign your waiver will be sent with your booking confirmation email. Or you can sign it when you check-in for your tour.

Health & Physical Requirements

• All guests must be capable of moderate to advanced physical activity, carry a trolley, grip handlebars, and be able to walk over uneven, muddy terrain, as well as ascend and descend steeply-inclined terrain and/or short climbs.
• Guests must not have neck, back, shoulder, knee, ankle injuries, heart conditions, or recent surgeries.
• Pregnant women are not allowed to participate in the zipline tour.
• Guests must be physically and mentally capable of following instructions given by Valley Zipline Adventures staff.

Tour includes

• 1.5-hour tour (approximately) with two professionally trained guides
• Use of all necessary equipment
• Training session with guides to learn how to use gear throughout the course.

Cancellation Policy

• We are aware that ziplining isn’t for everyone! If a participant completes the training course but does not want to continue on with the tour, a 50% refund will be allowed. If a participant completes 1 or more of the ziplines after the training course, no refund will be allowed.
• For a 100% refund, cancellations and changes must be made at least 48 hours prior to the tour date. Cancellations MUST BE MADE OVER THE PHONE OR IN PERSON. Email Cancellations are not accepted for security purposes.
• No refund for cancellations or reschedules within the last 48 hours prior to the tour date.
• Late Arrivals – Tours depart at the time slot booked. If you are late for the tour departure you booked we will try to reschedule you based on availability. There is no guarantee of rescheduling and no refunds will be issued for guests who arrive late for their tour.
• No-shows will be charged a 100% fee.
• Group Bookings of 10 or more are subject to a 7-day cancellation policy.
• If you need to cancel due to illness or a medical emergency, we require a doctor’s note from a local Invermere doctor/clinic in order to process a full refund.
• If you choose not to zipline once you start the training course, only a 50% refund will be issued. There is no refund if you choose to stop ziplining after you have crossed Line 1.
• All our tours operate RAIN OR SHINE. We do not refund for inclement weather unless the weather makes for an unsafe environment.
• We will cancel tours in the event of lightning or thunder; we will reschedule your tour or refund up to 100% of the tour price if this occurs. The refund amount may be based on the proportion of the tour completed.
• In high winds or other adverse conditions, Valley Zipline Adventures reserves the right to cancel or reschedule tours, based on management’s assessment of conditions. We will reschedule your tour or refund up to 100% of the tour price if this occurs. The refund amount may be based on the proportion of the tour completed.
  

*Please be aware, we reserve the right to refuse service in the following circumstances:*

• Participants are found to be under the influence of drugs or alcohol
• Inappropriate behavior/language to staff or other guests
• Anyone that does not meet our official weight restrictions

In any of these circumstances, a refund will not be permitted.